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Brand99 offers secure and convenient payment options, including Stripe and bank transfers. For the flexibility of our UK local business clients, we also accept payments in GBP, USD, and EUR. Our goal is to ensure seamless transactions that prioritize your convenience.
For peace of mind, we provide milestone-based pricing, dividing projects into 2-5 phases. Each milestone requires payment before proceeding to the next phase. Projects commence with an initial payment, ensuring clarity and fairness in the process. Milestone payments are perfect for businesses seeking flexibility and phased delivery.
Clients who choose to pay the entire project fee upfront enjoy a streamlined process. However, in case of cancellations or disputes, refunds of up to 80-100% may be issued, depending on our evaluation of completed work and services rendered. We aim to be fair and transparent while safeguarding your interests.
When projects are divided into milestones, refunds are calculated based on the stage of completion. Clients will receive a 100% refund for any milestone not yet started. For completed milestones, refunds are not applicable, ensuring accountability and professionalism for both parties.
All refund requests must be submitted in writing, detailing the reasons for the request. Brand99 will review the case and process eligible refunds promptly. We are committed to ensuring fair resolutions while maintaining service quality and client satisfaction.
At Brand99, we understand the needs of UK local businesses. Our payment and refund policies are designed with flexibility in mind, making it easier for small and medium-sized businesses to access high-quality branding, website design, and SEO services without financial strain.
Brand99 reserves the right to update these Payment and Refund Terms as needed. Changes will be communicated via our website. Continued use of our services implies agreement with updated terms. Clients are encouraged to review this policy periodically to stay informed.
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